Let’s have a detailed review & details of the ICICI Direct Customer care supports. Let’s find out Email ID, Customer care contact numbers, Branch Address, Chat Number, Live Chat, Facebook Page, Twitter, Grievances/Complaints Email ID, Compliance Officer Name, Helpdesk and other details like the Active Clients, Complaints: Client Ratio and many more.
Company Information
- Name: ICICI Securities Limited
- Total Customers: 50 lakhs
- Broker Type: Full-Service Broker
- Account Type: 3-in-1 Account
- Demat Account: CDSL/NSDL
- Website: www.icicidirect.com
ICICI Direct Active Customers
| Financial Year | ICICI Direct Clients | Total Active Clients | Client Share |
| 2020-21 | 15,80,230 | 1,80,00,000+ | 11.40% |
| 2019-20 | 10,75,950 | 1,07,00,000+ | 9.94% |
| 2018-19 | 8,30,660 | 87,00,000+ | 10.47% |
| 2017-18 | 7,98,350 | 82,00,000+ | 10.27% |
| 2016-17 | 6,18,350 | 59,00,000+ | 9.54% |
ICICI Direct Complaints : Customer Ratio
| Financial Year | ICICI Direct Complaints | Total Clients | % of Complaints | Complaints: Client Ratio |
| 2020-21 | 602 | 15,80,230 | 0.04% | 1:2024 |
| 2019-20 | 194 | 10,75,950 | 0.02% | 1:5547 |
| 2018-19 | 161 | 8,30,660 | 0.02% | 1:5160 |
| 2017-18 | 153 | 7,98,350 | 0.02% | 1:5218 |
| 2016-17 | 132 | 6,18,350 | 0.021% | 1:4684 |
ICICI Direct Customer Care Details
Office Address
| Registered Office |
| ICICI Securities Limited ICICI Centre, H.T. Parekh Marg, Churchgate, Mumbai – 400 020 India. Tel No: 2288 2460/70 Fax: (91 22) 2288 2445 |
Contact Numbers
| Department | Contact Number |
| Toll Free Number | 1860 123 1122 |
| Support Related Queries | 022 – 49394939 |
| Investment Advisory | 022- 4080393 |
| NRI Customer Care Number | 022-3914 0422 |
| Timing | Mon-Sat from 8.30 AM to 6.00 PM |
Email ID’s & Chat
| Purpose | Email ID |
| Support | [email protected] |
| Investment Advisory | [email protected] |
| Grievances/Complaints | [email protected] |
| Compliance officer | Mr. Rakesh Seth |
| NRI Customer Care Email ID | [email protected] |
| Live Chat | YES |
ICICI Direct Social Media
| Social Media Name | Page Url |
| Facebook Page | facebook.com/icicidirect |
| Twitter Handel | twitter.com/icici_direct |
Take a Look
